Avoid Group Think: Mastering Dissent

Organizations often times suffer from “Group Think”, and leaders can easily fall into the Go-Along-to-Get-Along (aka GAGA) trap. Dissent from the group is hard work for anyone since groups prefer consensus where existing views are validated, the environment remains predictable, and the work is done efficiently. Defying the group can often lead to one’s ideas being dismissed or even ridicule and ostracism.  However, a characteristic of great leaders is that they are willing to stand-up and speak out when they believe that the organization may be missing something important or going in the wrong direction.

I recently spoke with a client about their experience with the board of a non-profit organization.  The client recalled that the GAGA effect was on full display at their last meeting where they discussed the annual budget for the coming year.  The senior member of the group was eager to minimize discussion and finalize the budget. When the time came, my client asked a few questions about several increases in spending.  The reactions she experienced were interesting.  Some members seemed surprised by her questions, some became defensive, and others offered possible explanations to defuse the discussion. The message was clear that her questions were not welcome, and she risked being marginalized.

Research shows that diversity of ideas and opinions are very healthy for an organization.   Dissent challenges groupthink, and if done in an effective way, can highlight alternative perspectives and get the group to think more creatively about solutions.  A leader’s role is to ask questions, challenge assumptions and create an environment where speaking out is acceptable and encouraged to move the organization forward.  The key for any leader is their emotional intelligence, developing strong interpersonal and communication skills and fostering strong relationships with colleagues, bosses and mentors.

If you’re a leader that struggles with when and how to voice your opinion at work, how to overcome resistance and defensiveness and win others to your side, you could benefit from an executive coach.  Talk to an expert, schedule some time with me today.